QueueCdr
Queue Call Data Record

Sent for each call during each step of the call lifetime.

Name Summary Type Format Description
callerid Caller number string Caller identifier that is presented as national number (no country code)
did Dialed number string The dialed number as national number (no country code)
id Unique call identifier as integer string int32
handled If the CDR has been handled. object If a member of the group has handled the called.
talk_time Talk time string int32 Accumulated talk time in seconds.
pbx_user_id Remote user identity string int32 The identifier of the user associated with the call.
reason TODO string
wait_time Wait time string int32 Accumulated time waiting in queue in seconds.
disposition The end result of the call string-enum This indicates the end result of the call.
Allowed values: [ANSWERED, NOANSWERED, TRANSFER]
answered_by The full name of the agent who answered string
Max characters: 50
ast_queue_id Queue identifier string int32 Unique identifier of the queue that received the call
call_guid Unique call identifier string Unique call identifier as string.
e164_did Target E.164 string Target destination/dialed number in E.164 format.
e164_src Source E.164 string Source caller number in E.164 format.
calldate Created datetime string date-time Date and time in UTC when the call was created.
handled
If the CDR has been handled.

If a member of the group has handled the called.

Name Summary Type Format Description 
				
{
    "calldate": "2024-09-12T09:44:16+00:00",
    "e164_src": "1000",
    "e164_did": null,
    "call_guid": "cfc5b95bd30a3f58b5f289f4591a2d3c1fe14017",
    "ast_queue_id": "123456",
    "disposition": "ANSWERED",
    "answered_by": "Firstname Lastname",
    "reason": null,
    "wait_time": "5",
    "talk_time": "60",
    "pbx_user_id": "123456",
    "id": "12345689",
    "handled": [],
    "callerid": "1000",
    "did": ""
}