Queue statistics

The most relevant endpoints are located at https://api-nguc.weblink.se/swagger/#/Queue statistics.

Date and Time format specifiers:
  • Datetime: (YYYY-MM-dd HH:mm:ss) eg. 2024-12-30 13:00:01
  • Time: (HH:mm) eg. 13:00

weekdays: array of weekday indexes: 0-6
users: array of userId's
queues: array of queueId's
includeInternal = true/false (true also if userId == 0) == this indicates that the call was abandoned without being assigned to any agent. includeExternal = true/false (true also if userId == -1) == external phone numbers

When downloading statistics the document can be requested in one of the following file formats.

  • csv
  • html
  • pdf
  • xlsx
  • excel
  • xls

Query parameters
Name Type Required Description
from string false datetime in format: 'yyyy-MM-dd HH:mm:ss' (2024-12-27 08:00:00)
to string false datetime in format: 'yyyy-MM-dd HH:mm:ss' (2024-12-27 16:59:00)
from_time string false time in format: 'HH:mm:ss' (08:00:00)
to_time string false time in format : 'HH:mm:ss' (16:59:00)
users integer[] false an array of userid's to get data for.
queues integer[] false an array of queueid's to get data for.
weekdays integer[] false an array of weekday indexes starting with monday as zero.
includeNone bool false
includeExternal bool false true indicates that we should include calls that was handled by external phone numbers.
Requires permissions
Title Access
Queue Statistics Read

Query parameters
Name Type Required Description
reldays integer false Relative positive number of days before `to` query param that will be used to compute the `from` parameter.
from string false Datetime from which calls will be included in the result, see the description for formats.
to string false Datetime to which calls will be included in the result, see the description for formats. `NOW` will use the date and time of the API call.
Default value: NOW
from_time string false Time of day in format: `HH:mm:ss` (08:00:00). For each day calls after this time will be included.
Default value: 00:00:00
to_time string false Time of day in format: `HH:mm:ss` (16:59:00). For each day calls before this time will be included.
Default value: 23:59:59
weekdays integer[] false Zero based weekday index starting with monday to include calls for.
Default value: 0,1,2,3,4,5,6
users integer[] false An array of user id's to get calls for.
queues integer[] false an array of queue id's to get calls for.
includeNone bool-enum false True indicates that we should limit calls that was not handled by any agent.
Allowed values: [true,false] Default value: false
includeExternal bool-enum false True indicates that we should limit calls that was handled by external phone numbers.
Allowed values: [true,false] Default value: false
limit integer false Limit the number of records returned (used for paginating result). The limit will be applied after sorting.
Default value: 20
limit_from integer false Record offset to return data from (used for paginating result).
order_by string-enum false The data type to sort by.
Allowed values: [datetime,id] Default value: datetime
order_dir string-enum false The order in which to sort the data.
Allowed values: [ASC,DESC] Default value: ASC
Requires permissions
Title Access
Queue Statistics Read
Request example 
curl -G -H 'Authorization: Bearer <>' \
-d 'from=2024-01-01%2008%3A00%3A00' \
-d 'to=2024-06-13%2016%3A59%3A00' \
-d 'from_time=08%3A00' \
-d 'to_time=16%3A59' \
-d 'weekdays[]=0' \
-d 'weekdays[]=1' \
-d 'weekdays[]=2' \
-d 'weekdays[]=3' \
-d 'weekdays[]=4' \
-d 'weekdays[]=5' \
-d 'weekdays[]=6' \
-d 'graphDataTypes[]=answered' \
-d 'graphDataTypes[]=abandoned' \
-d 'graphDataTypes[]=unanswered' \
-d 'graphDataTypes[]=average_wait_time' \
-d 'graphDataTypes[]=average_talk_time' \
-d 'queues[]=26355' \
https://api-nguc.weblink.se/company/4/queuestat/calls"
Response example 
{
    "count": "3",
    "limit": 20,
    "limit_from": 0,
    "calls": [
        {
            "id": "343601609",
            "datetime": "2024-04-09 16:32:03",
            "datetimeconnect": "2024-04-09 16:32:03",
            "datetimeend": "2024-04-09 16:32:15",
            "event": "ABANDON",
            "agent": "NONE",
            "clid": "9863",
            "pbx_name": "Molle test",
            "uniqueid": "s1-1712673123.342",
            "wait_time": "12",
            "talk_time": "0",
            "ast_queue_id": "27028",
            "queue_extension": "1338",
            "call_guid": null,
            "callerid": null,
            "did": null
        },
        {
            "id": "359787086",
            "datetime": "2024-05-28 09:22:34",
            "datetimeconnect": "2024-05-28 09:22:34",
            "datetimeend": "2024-05-28 09:22:37",
            "event": "ABANDON",
            "agent": "NONE",
            "clid": "9861",
            "pbx_name": "Molle test",
            "uniqueid": "s1-1716880954.44",
            "wait_time": "3",
            "talk_time": "0",
            "ast_queue_id": "27028",
            "queue_extension": "1338",
            "call_guid": null,
            "callerid": null,
            "did": null
        },
        {
            "id": "359787050",
            "datetime": "2024-05-28 09:22:35",
            "datetimeconnect": "2024-05-28 09:22:35",
            "datetimeend": "2024-05-28 09:22:38",
            "event": "ABANDON",
            "agent": "NONE",
            "clid": "9861",
            "pbx_name": "Molle test",
            "uniqueid": "s1-1716880955.53",
            "wait_time": "3",
            "talk_time": "0",
            "ast_queue_id": "27028",
            "queue_extension": "1338",
            "call_guid": null,
            "callerid": null,
            "did": null
        }
    ],
}

Path parameters
Name Type Required Description
qsCallUniqueId string true unique call id
Requires permissions
Title Access
Queue Statistics Read