Queue statistics
The most relevant endpoints are located at https://api-nguc.weblink.se/swagger/#/Queue statistics.
Date and Time format specifiers:
- Datetime: (YYYY-MM-dd HH:mm:ss) eg. 2024-12-30 13:00:01
- Time: (HH:mm) eg. 13:00
weekdays: array of weekday indexes: 0-6
users: array of userId's
queues: array of queueId's
includeInternal = true/false (true also if userId == 0) == this indicates that the call was abandoned without being assigned to any agent.
includeExternal = true/false (true also if userId == -1) == external phone numbers
When downloading statistics the document can be requested in one of the following file formats.
- csv
- html
- xlsx
- excel
- xls